Forrester: Customer-Focused Organizations Must Take a Strategic Approach to Identity Relationship Ma

Customer-focused companies strive to make their content available to an ever-growing number of connected users and devices on a much larger scale than ever before. Forrester finds that to achieve this...
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Simplifying Employee Investigations

Download the Simplifying Employee Investigations white paper and learn about some of the real-world issues businesses face that result in employee investigations, the methodologies used to perform investigations,...
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Ask a CFO! Get Answers to Common Cloud Contact Center Questions

Get answers to common questions about deploying a cloud contact center and the potential impact on your business. By: [author-name] This article was syndicated via RSS from: http://clk.ml-links.com/clk?pub=87&pgr=407&src=11067&ctg=1&tstamp=20141123T135853&ast=42617&cmp=13862&crv=0&pos=48&frm=580&imp=6084841901905479823&yld=0
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Web-Scale IT: Are Enterprises Ready?

This webinar will help enterprises understand the fundamentals of web-scale IT and how other companies are using web-scale principles to build private cloud-like environments. By: [author-name] This...
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Considerations for maximising analytic performance

Philip Howard of Bloor Research compares performance capabilities of the leading BI platforms. Companies studied in this comparison are IBM (Cognos, DB2 with BLU Acceleration), SAP (BusinessObjects,...
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Western Union Implements Enterprise Data Hub to Deliver an Omni-channel Customer Experience

For an implementation of its size, Western Union anticipated going from “zero to Hadoop” in about a year. Exceeding expectations, “We had our first production-ready Cloudera system up within just...
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5 Ways to Improve Your Storage Layer

Get tips to lower TCO, increase profit margins, and boost overall performance. By: [author-name] This article was syndicated via RSS from: http://clk.ml-links.com/clk?pub=87&pgr=407&src=11067&ctg=1&tstamp=20141123T135853&ast=42986&cmp=13965&crv=0&pos=44&frm=580&imp=6084841901905479823&yld=0
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Ensuring the Availability of Your IBM Tivoli Monitoring Infrastructure

This white paper addresses four different components of the Tivoli monitoring infrastructure for creating a high availability environment while providing redundancy and failover capacity. Although the...
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Bluemix Mobile Quality Assurance: Continuous Quality for Mobile Apps – Reduce Your Time-to-Feedback

Modern mobile applications connect systems-of-engagement (mobile apps) with systems-of-record (traditional IT) to deliver new and innovative business value. But the lifecycle for development of mobile...
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Automated Sales Order Processing for Order-to-Cash Performance with ERP Systems

Business performance depends on how well a company manages its internal processes. Companies with effective business process management in place are able to analyze key performance indicators to monitor...
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