Why Complexity is IT Security’s Worst Enemy

Organizations across the world continue to strive for greater agility, efficiency, and innovation. But they also need to cut costs, improve productivity and become more competitive. These new requirements...
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Build Your IT Security Business Case

Today’s “average” business in general is ever more reliant on technology and the Internet. Mobility is the most often cited business trend that has transformed the way many of us work...
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Five Signs QuickBooks Is Failing Your Business

QuickBooks was the best fit for your business when you first started using it, but is it the right choice to drive success in the next stage of your company’s growth? With over 3.5 million QuickBooks...
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The Enterprise Cloud Buyer’s Bill of Rights: SaaS Applications – How to Maximize Your Investment and Avoid Potential Vendor Lock-In

The majority of enterprise software is now consumed via SaaS or cloud deployments. Despite a perception of simplicity in software acquisition, many cloud contracts require all the rigor and due diligence...
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The Great Debate: One Integrated Business System VS. Siloed Applications

Today, companies in virtually every industry are using sophisticated business software to manage operations but many are still struggling to keep up with their growth and manage costs effectively because...
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The Rising Financial Impact of Customer Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to...
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How to Select the Right Remote Support Tool: A Practical Guide for the Support Desk Owner

This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process. Please...
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Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
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Chat with the Chatters

Research on the reasons of consumers to choose chat. Integrating their voice into the findings as part of the six core reasons that serve as the framework, to give a greater understanding of the “who,...
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Aberdeen Sponsored Multi-Channel Support – Measuring Customer Satisfaction with Support Services

Identify trends is multi-channel service and support with a focus on the increase in live chat and social media… Please complete the form below to access this research: E-mail Address ...
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