Aberdeen Sponsored Multi-Channel Support – Measuring Customer Satisfaction with Support Services

Identify trends is multi-channel service and support with a focus on the increase in live chat and social media… Please complete the form below to access this research: E-mail Address ...
0 comment

Five Tips for Improving Customer Experience – Starting with the Support Desk

This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn....
0 comment

Measuring Customer Satisfaction with Support Services

Reveals the finding from 264 support organizations that provide technical support for the services or products used by customers… Please complete the form below to access this research: E-mail...
0 comment

Chat with the Chatters

Research on the reasons of consumers to choose chat. Integrating their voice into the findings as part of the six core reasons that serve as the framework, to give a greater understanding of the “who,...
0 comment

Five Signs QuickBooks Is Failing Your Business

QuickBooks was the best fit for your business when you first started using it, but is it the right choice to drive success in the next stage of your company’s growth? With over 3.5 million QuickBooks...
0 comment

The Enterprise Cloud Buyer’s Bill of Rights: SaaS Applications – How to Maximize Your Investment and Avoid Potential Vendor Lock-In

The majority of enterprise software is now consumed via SaaS or cloud deployments. Despite a perception of simplicity in software acquisition, many cloud contracts require all the rigor and due diligence...
0 comment

The Great Debate: One Integrated Business System VS. Siloed Applications

Today, companies in virtually every industry are using sophisticated business software to manage operations but many are still struggling to keep up with their growth and manage costs effectively because...
0 comment

Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
0 comment

Live Chat’s New ROI

Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive...
0 comment

Live Chat in Support Environments

Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects...
0 comment