You knew it was coming: EEOC’s third lawsuit challenging wellness penalties

It’s said that bad things, such as celebrity deaths and high-profile federal lawsuits, tend to come in threes. Recently, the Equal Employment Opportunity Commission (EEOC) completed its trifecta by filing...
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Will you be giving employees time off to cast their ballots?

Tuesday’s Election Day. Do you have to offer your employees time off from work to cast their ballots?   Generally, the answer is no — if they have sufficient time before and after their scheduled...
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Lighter side, Halloween edition: The 10 scariest jobs in America

OK, it’s Halloween, and this is a Human Resources website. So what could be more appropriate than a story about jobs that scare people the most?   Our friends at CareerBuilder — we do so...
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Remote Support Trends 2014

Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis...
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Remote Support Tool Buyer’s Guide, by LogMeIn

A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support...
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TSIA – The State of Support Services 2014

Support organisations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable...
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Harvard Business Review – The Truth About Customer Experience

While many organisations excel in individual interactions with their customers, they fail to pay adequate attention to the entire customer journey. This paper looks at how organisations can redesign their...
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CEO Perspective: 5 Ways Marketing Automation Can Optimize & Grow Your Business

Like many of your executive peers, you may be hearing a rising chorus from your marketing team requesting additional budget so they can upgrade from an email solution to a marketing automation platform....
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What Sales Should REALLY Expect from Marketing Automation

A Gleansight Deep Dive assessing the benefits and tradeoffs for the small-and-medium-size business. Should you consider transitioning from using a stand-alone email marketing solution to a full-blown marketing...
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Lead Generation and Management for SMB Sales and Marketing

Ad Age, BtoB, and Act-On deliver the results of research into the factors of successful lead-generation strategies and tactics, with findings and recommendations most pertinent to the SMB marketer and...
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