Company’s on the hook for $4.7 million in bullying case

Does your company management think bullying’s just an HR concern? Show them this case.   A Brooklyn employer was recently ordered to pay $4.7 million to an employee who was ultimately assaulted...
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Quick Guides for Managers: Write to Influence

No matter how good you are at your job and how much you know about doing it well, those who communicate their management prowess through the written word and influence others will be more successful...
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4 Reasons CEOs Struggle to Align Employee Goals to Corporate Strategy

As a business leader, your job is to ensure your company is profitable. If your employees aren’t sure how their job contributes to that purpose, you might be fighting an uphill battle. Getting...
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SECURITY LEADERSHIP SERIES: Security Strategies for Success

For IT leaders, these security strategies for success are essential reading.Request Free! By: [author-name] This article was syndicated via RSS from: http://knowledgehubnetworks.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&qf=w_ct148
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High Achievement Companies Focus on the Invisible – Part 2

Having worked with approximately 100 leadership teams over a 30 year period, one of the most significant items I have concluded is that high achievement leadership teams and cultures do not follow the...
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The Alignment of Customer and Support Expectations

Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit...
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The State of Support Services 2014

Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing...
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The New American Workplace Research Kit – Includes a Free $8.50 Book Summary

The New American Workplace Research Kit brings together the latest in information, coverage of important developments, and expert commentary to help with your workforce solutions. This kit includes The...
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How to Successfully Select An ERP System in Eight Simple Steps

If you're looking for your first ERP system or looking to upgrade from an existing system, the evaluation, selection and implementation process is a long-term strategic decision for your organization....
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67 Tips for Building Live Chat Success

Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets, and actionable items, these best practices will help businesses take chat...
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