Pushing the CIO and CMO Closer Together

In years past the chief marketing officers and chief information officers had their own discrete functions to perform within the company — with the twain rarely having to meet. Clearly that is not...
0 comment

Dealing with angry employees: 4 tips for managers

We’ve never heard a manager grouse about a shortage of employee complaints. We’ve heard a few moan about how to handle those complaints, however.   Whether it’s concerns over schedules, disputes...
0 comment

10 Ways to make change fail in financial services

Whether you’re new to process improvement or a seasoned veteran, being able to manage the human side of a process change is vital.Learn how your company stacks up against the rest for change management...
0 comment

Establishing a Quality Delivery Service Model at Canada’s TD

In this PEX Network interview, Leslie Behnke, VP Process Improvement and Service Quality at TD, tells of the journey to end to end thinking at the banking group. She explains how she has implemented a...
0 comment

Three interesting OpEx trends in financial services

1 in 4 financial services companies rank process excellence as a top priority’ however financial services are still lagging behind compared to other sectors such as pharmaceuticals and telecommunications.PEX...
0 comment

McKinsey’s Dom Barton on Four Things That Worry Business

As global managing director of McKinsey, Dominic Barton talks regularly with the CEOs of the world’s largest companies and leaders of nations worldwide—they’re clients of the elite management consulting...
0 comment

Turn your Contact Center from Cost Center to Revenue Generator

All enterprises must exceed customer expectations to achieve a competitive edge. Every moment matters. Social media channels and mobile devices are making it easy to share information about a company....
0 comment

3 Year-End Planning Tips for Stressed-Out CEOs

As 2014 comes to a close, many business leaders are feeling the familiar strain of evaluating the past year’s successes, while planning for the year ahead. Did we meet our performance goals? Did...
0 comment

Book Club: Gamification for Customer & Employee Engagement

Join Jive and Rajat Paharia — “the father of gamification” — for a discussion on how to better motivate, engage, and create true loyalty. Jive is digging into the hottest books...
0 comment

The 1 Hour Plan For Growth – How a Single Sheet of Paper Can Take Your Business to the Next Level

It’s easy to become extremely busy and yet ultimately unproductive because all you do is spin your wheels but get nowhere. To avoid that, you need to plan how to move things forward – or more...
0 comment