Traction — A Startup Guide To Getting Customers (Chapters 1-3)

Traction is the best way to improve your chances of startup success. It's a sign that something is working.Technical, market, and team risks are easier to address with traction. Fundraising, hiring, press,...
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Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
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Prioritising the Live Chat Opportunity

BoldChat is a market-leading live chat solution enabling businesses to quickly and effectively engage visitors on their websites.  BoldChat is offered in different editions and includes other integrated...
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Effective Mobile Engagement

This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on mobile engagement, including its current state, channels in use, which industries consumers...
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Merchants Seek Mobile Mastery

Merchants Seek Mobile Mastery is a free study, conducted by the e-tailing group and sponsored by BoldChat that explores the changing mobile landscape from the eyes of both consumers and retailers. With...
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The Talent Smart Stress Management Bundle

The ability to manage your emotions and remain calm under pressure has a direct link to your performance. TalentSmart has conducted research with more than a million people, and found that 90% of top performers...
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Project Cost Management — Developing Your Project Skills

The first task is to set the budget based on cost estimates and the second is to manage the costs so that they remain within the budget that has been set. Project cost management can be both specialized...
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Setting an Agenda — Developing Your Meeting Skills

An agenda represents far more than simply a list of items that need to be discussed. In fact, a well-planned agenda is the foundation for a productive meeting and has five distinct purposes, each of which...
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The 10 strangest employee sick day excuses, 2014 edition

As the winter season descends, more people start calling in sick. And you won’t believe some of the excuses people have offered as reasons for taking the day off.   A new CareerBuilder survey...
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6-step plan for managers to turn around angry employees

Let’s face it. Working isn’t always a day at the beach. People get frustrated and angry — and frustrated employees aren’t productive. So HR expert Mel Kleiman has come up a few...
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