Engineering the Perfect Cover Letter

Sooner or later, your career may turn on a single piece of paper: the infamous cover letter. How can yours avoid being filed under Recycling without a second glance?Approached purely as a piece of persuasive...
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Teamwork At Its Best: Training Handouts to Build a Thriving Team at Work

This FREE download includes 13 handouts for you to print and distribute to your team.Handouts include:Test Your Team’s Self-Starter QuotientTrack Performance BenchmarksMeasure Your Team’s Energy...
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Performance Review Documents

With this download, you’ll receive 6 printable forms plus one bonus!Recording Employee Performance ChecklistAnticipating the Review ChecklistModel Performance Appraisal FormDiscussing Performance...
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Working Together to Win Together — A Microsoft OneFinance Case Study

Having a partner with excellence in a specific area and working with that partner to mutually beneficial gain is the ideal situation in outsourcing. This kind of partnership can allow a company to focus...
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EEOC sets sights on another employer’s wellness plan

HR pros take note: The Equal Employment Opportunity Commission (EEOC) has taken its second wellness program to court.   EEOC v. Flambeau, Inc. comes on the heels of the agency’s first wellness-related...
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The State of Support Services 2014

Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing...
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67 Tips for Building Live Chat Success

Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets, and actionable items, these best practices will help businesses take chat...
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Merchants Seek Mobile Mastery

Merchants Seek Mobile Mastery is a free study, conducted by the e-tailing group and sponsored by BoldChat that explores the changing mobile landscape from the eyes of both consumers and retailers. With...
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The New mCommerce Reality

The New mCommerce Reality research report shows how customers still desire consistent, quality service when shopping from their smartphones and tablets. In fact, 22% of respondents said that lack of...
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ESIGN Act: A Well-Established Law Enabling Business Transformation Today

This paper discusses several factors relating to the legality of e-signatures in various applications, and among different industries, with their associated regulatory environments. It also explores the...
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