67 Tips for Building Live Chat Success

Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets, and actionable items, these best practices will help businesses take chat...
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Live Chat Comparison: A Goal-driven Approach to Chat Vendor Selection

An extensive overview of features, goals, and considerations for evaluating live chat vendors and solutions, by former Forrester analyst Diane Clarkson. Please complete the form below to access...
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Merchants Seek Mobile Mastery

Merchants Seek Mobile Mastery is a free study, conducted by the e-tailing group and sponsored by BoldChat that explores the changing mobile landscape from the eyes of both consumers and retailers. With...
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Make Time for the Work that Matters: How Smart Workers Delegate Tasks or Eliminate Them Altogether

To make the most of your time and to be more productive, consider having online meetings with join.me by LogMeIn. Unlike traditional web conferencing and meeting tools, join.me starts up five times faster...
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The Work Market Guide to Finding & Managing Freelancers

As an Executive, do you know how to find and manage freelancers, contractors, and consultants? Ready to learn how? Companies with flexible workforces drive greater profitability, better quality and higher...
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A Snapshot of the Onsite Freelance & Contractor Workforce

With over 17.7 million independent workers in the US workforce, it is clear that we are in the midst of a transformational moment in the world of work. But who is this on-demand workforce? What types of...
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Predictive Analytics for Dummies

Predictive Analytics for Dummies helps data analysts and decision makers with the uncertainty of: How can predictive analytics help within my organization? What are the steps in implementing...
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CEO Perspective: 5 Ways Marketing Automation Can Optimize & Grow Your Business

Like many of your executive peers, you may be hearing a rising chorus from your marketing team requesting additional budget so they can upgrade from an email solution to a marketing automation platform....
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Five Best Practices for Achieving Social Media ROI

From Facebook and Twitter to blogs and videos, social media has become part and parcel of modern marketing efforts. However, convincing the C-suite to spend resources on social media can be a tough...
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6 Best Practices for Creating a Content Marketing Strategy

Content marketing is the linchpin of demand creation –the link between brand awareness and lead generation. Done well, it builds familiarity, affinity and trust with prospective and current customers...
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