Ten Steps to Evaluating and Buying Supply Chain Planning & Optimization Software

This briefing provides a buyer’s guide including ten steps to take when evaluating and buying supply chain planning and optimization software. It includes twenty-eight questions to ask vendors before...
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8 Tips on Calculating the ROI of an SCP&O Solution

This briefing details eight tips on calculating the return on investment (ROI) of a supply chain planning and optimization (SCP&O) solution. Included are methods for creating solid estimates of returns...
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Would you be embarrassed in due diligence?

Two owners I work with are looking into selling their businesses.   One of them noted the benefit of thinking about the due diligence in decisions on a regular, month to month basis. "Why",...
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‘Living on adrenaline for years’ has spiked employee burnout

Do your managers know how to spot the signs of employee burnout?   You’re familiar with the effects burnout has on an organization — low morale and lower productivity. Higher turnover. Higher...
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Dress code woes? 4 tips for handling annoying clothing concerns

Spring has sprung, and that means dress code violations may unfortunately be in your future. Here’s some help on handling inappropriate clothing on the job.   Many firms’ dress code policies...
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NSA struggles with — wait for it — workplace monitoring

In 2011, the government’s official intelligence gatherers had an intelligence gathering problem of their own.  A little backstory: Among the info leaked by former security contractor Edward Snowden...
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The Essentials for a New Approach to Real-Time Business Activity Monitoring

True business activity spans multiple applications, perhaps even multiple organizations. Very often, organizations do not have a clear understanding of the actual sequence of events that take place during...
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Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
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Improving Engagement with Multi-Channel Service

Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate...
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The Rising Financial Impact of Customer Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to...
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