Facebook And Your Job Search

Facebook is a powerful tool when it comes to finding a job. It can either help or hurt you, depending on how you use it. This guide includes two articles:8 Vital Things To Do On Facebook When You’re...
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The Rising Financial Impact of Customer Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to...
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Effective Customer Support in Our Frenetic Mobile World

The continued explosion of mobile devices, ever-increasing customer expectations, and accelerating pace of business are pushing today’s support organizations to the brink. Luckily, remote support solutions...
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Customer Support 3.0: Turning Every Support Opportunity into Customer Loyalty Gold

The accelerating trend of customer mobility, ever-increasing expectations of those same customers, and the explosion of end-user device options, are all pushing today’s support organizations to the...
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2014 Remote Support Trends

Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include...
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The Truth About Customer Experience

Companies have long emphasized touchpoints—the many critical moments when customers interact with the organization on their way to purchase and after. But this focus can create a distorted picture,...
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The Alignment of Customer and Support Expectations

Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit...
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Secrets of Power Negotiating

Roger Dawson’s Secrets of Power Negotiating has changed the way American business thinks about negotiating. Thinking “win-win”—looking for that magical third solution in which everyone...
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The Connect Effect: Building Strong Personal, Professional, and Virtual Networks

Networking is not mere socializing—it is a vital personal and professional development skill. An effective network can make you more knowledgeable, help you address critical issues, accelerate your...
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4 Customer Engagement Trends That Will Impact Your Business

Speaker: Kate Leggett (Forrester Research) Customer expectations have changed. Customers expect to engage with companies across every channel of service – anytime, anywhere. This shift creates new opportunities...
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