Customer Satisfaction with Collaboration Solutions

Meetings used to be formal gatherings in large conference rooms, but that stereotype has become outdated in today’s always-connected era. Today, meetings happen anywhere, are ad-hoc. They happen in...
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Tooling Up for Collaboration: Driving Business Results with Virtual Meetings

More than a 1/3rd of all meetings are now online, and growing all the time. How can companies meet and collaborate better online? In this new report, Tooling Up for Collaboration, Forbes Insights has...
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Collaboration 2.0: Death of the Web Conference (As We Know It)

Employees are spending more time in meetings now more than ever before, yet the vast majority of the modern workforce gets little or no value out of most of the meetings they attend. This disconnect...
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Change the Way You Run Meetings: 6 Tips from 20 Experts

The workforce has transformed to be mobile, virtual, and driven by speed, but the way we run meetings hasn’t evolved along with it. Sponsored by join.me and written by meetings expert Chris Hosford,...
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Stop People from Wasting Your Time

Everyone is incredibly busy—with initiatives, meetings, emails, phone calls, and more. But too often, we fail to get the most important things done, and are distracted by others who don’t respect...
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The State of the Web Conferencing Market – Enabling Workplace Transformation for Enhanced Teamwork and Productivity

Triggered by landmark shifts in businesses, the demand for collaborative technologies and online meetings is on the rise. The ongoing workplace transformation, need for flexible work styles, and the imperative...
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Collaboration 2.0: Death of the Web Conference (As We Know It)

Employees are spending more time in meetings now more than ever before, yet the vast majority of the modern workforce gets little or no value out of most of the meetings they attend. This disconnect...
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Re-Evaluating the Role of “Traditional” Audio Conferencing

The new criteria for selecting an audio conference provider The audio conferencing market is changing and buyers are starting to move from traditional audio conference providers to integrated audio and...
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The Rising Financial Impact of Customer Service

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to...
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67 Tips for Building Live Chat Success

Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets, and actionable items, these best practices will help businesses take chat...
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