First of all, you have to find out if your system is actually outdated.  This is answered not only by how old your Enterprise Resource Planning (ERP) solution is, but also by how many releases behind...

When you hear the term reliability you think of many things.  Is showing up one-time on time a sign of reliability?  How about every day of the year?  What about the equipment that your...

A new solution, regardless if it is an Enterprise Resource Planning (ERP) solution or a new desktop workstation, smart phone or any other piece of technology for that matter, has an expectation from...

“Striking the perfect balance between achieving operational efficiency while maintaining customer satisfaction and reducing costs is an ongoing challenge facing all companies,” said Pete Zimmerman,...

With Agile and VAI working together, Berk has gained a seamless transportation and ERP system. As Dan Bivona, Sales Director at VAI, says; “VAI strives to incorporate innovative solutions such as provided...

Stop These Dollars From Flying Away… When your website does a poor job of resolving customer service issues, the escalation costs are truly astounding. Our latest report shows you where these runaway...

Improve Contact Center KPIs. As customers demand higher levels of service it’s now critical to make sure your contact center agents are equipped to keep pace. Learn how deploying a virtual agent...

NOW Is the Time to Get Online Self-Service Right! Indicators are everywhere that 2013 is the year when virtual assistant technology will dominate the customer service landscape. Here are 8 reasons why...

Companies hope and pray that they will prosper and grow when they empower their employees to drive results.  Enterprise Resource Planning (ERP) systems today provide a wealth of applications and...

How do you fix something, deliver new services, increase efficiencies if you do not know what is broken or worse yet you do not know what you are trying to solve?  When companies look at Enterprise...