Walking the Walk – Really – at #AIIM15

Before his life as a technology marketer, Tim Osman was a high school athletics coach. He looks the part, from his shaved head down to the temporary cast he wore because of a torn calf muscle acquired...
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People Prevail Over Processes at #AIIM15

Event planners in San Diego tell conference organizers to schedule their most important speakers on the first day of their event. On the following days too many attendees will be lured outside by...
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5 Topics Every Business Owner Should Discuss with an Accountant

Here are five key business issues and considerations for why they should be part of that dialogue.Company growthFinancial planningRisk managementInventoryState-to-state complianceRequest Free! By: [author-name] This...
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The Executive’s Guide to Sales Tax Risk: Hits and Misses Among Industry Peers

This guide draws upon a new survey by Wakefield Research, who investigated what leading and emerging companies in the U.S. know (and don't know) about sales tax as well as how accounting and finance professionals...
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Friday Footnotes: Lawyers Sue Deloitte; Google’s CFO Hunt; A Lost Lotto Ticket | 03.13.15

Ed. note: Sad to report that today is Adrienne’s last day at Going Concern.
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Achieving Customer Centricity in Retail Banking

The banking industry is witnessing a permanent shift in consumer expectations around their banking relationships. Mobility and social media are creating a new marketplace where consumers expect anytime,...
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How to Make Consumers Love Their Banks

Banks lack the emotional connection with consumers that drives trust and loyalty – a requirement if they are to keep Google and PayPal from stealing their vital transaction business. To fight back,...
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Recognize, Respond, and Report: Banks Increase Your Risk Awareness

Today's volatile risk and regulatory environment requires banks to respond with unprecedented speed and accuracy. This white paper describes specific approaches to dramatically improve core banking architecture...
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Banks Betting Big on Big Data and Real-Time Customer Insight

A recent survey of banking executives around the world found that more than 70 percent say customer centricity is very important to them. Among other attributes, they cite customer centricity as key to...
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Your Customers Won’t Wait Making the Case for Core Modernization in Banking

Customer expectations for their banking experience have changed radically. In response, banks have increased self-service and expanded product sets while shielding customers and employees from aging back-office...
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