The Contact Center in 2015

Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is the most important challenge...
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Scrum or Kanban for Agile Development: Which is Right for Your Team?

Agile can take a lot of forms, with Scrum or Kanban being two of the most popular. Each form has advantages and disadvantages, but both will help your team get the right feedback they need to build...
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Server Configuration Management Tools: A 2015 Market Primer

Since roughly 2005, more and more effort has been placed on declarative configuration management. In this model, a “configuration document” specifies how one or more particular computers should...
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Be the IT Hero: Shining Light on Shadow IT

These end users are trying to excel in their work, and while they don’t mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing...
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Shadow IT: The Impact on Technical Support and the Opportunities for IT

From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. In most organizations this desire leads to the use of applications and services...
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Build a ‘Super Highway’ for Continuous SAP Change Delivery

Many companies are shifting to a ‘multi-lane’ approach to reflect different priorities for different types of SAP change. This invaluable eBook shows how to handle key issues like:Types of change...
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A New Breed of Business Intelligence (BI)

In such a dynamic working environment, today’s business users need access to all types of data, almost instantly. And they need more than standard, stale reports and dashboards. They need to be...
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Metrics That Matter in SAP Change Control

With multiple implementations under their belts, Revelation Software Concepts’ expert consultants put this guide together to show how to easily capture the ROI data your management needs.This...
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10 Telltale Signs of a Fraudulent Order: How to stop chargebacks before they stop you

Fraudsters are Finding New Ways to Take What is Rightfully Yours Card-not-present (CNP) fraud weighed heavily on merchants over the past year costing over $32 billion – a 33% increase in lost...
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Tuning for SAP DevOps? Don’t Throw Out Working Processes

DevOps processes improve IT efficiency but can disrupt user-accepted procedures. SAP change control software can facilitate integrations. This essential white paper shows how to:Leverage, not lose,...
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