This Time What Happens in Vegas Won’t Just Stay in Vegas: Join Us at the Modern Service Experience Mar 31–Apr 2 By Stephen Fioretti

With fast moving technologies in mobile and social, ever changing, blending and new interaction channels and rapidly change customer expectations, it’s more difficult than ever to deliver great customer service....
0 comment

Complete the Digital Marketing Puzzle, One Integration Step at a Time

Being a marketer today can be a challenging task, particularly because today’s savvy customers have already completed about 80 percent of their purchase research by the time they even contact you....
0 comment

Addressing the Gap Between Marketing Automation and CRM

In this era of economic growth, the Sales Enablement Trends 2015 Report (registration required) by Qvidian was sobering. While B2B companies continue to grow at any cost, sales teams still struggle...
0 comment

Is Your Business Capitalizing On This $1T E-Commerce Market?

With a population of about 1.3 billion and an emerging middle class, China is the largest market in the world. In the past few decades, it has emerged as a global economic powerhouse. In fact, its...
0 comment

Janrain’s Portal Gets Inside the (Social) Minds of Customers

Janrain releases technology today that can reportedly help customer care agents get inside the minds of customers. Well, not literally, but at least it allows them to get a more "social" data...
0 comment

Salesforce Makes Another Bet on E-Commerce

Hoping to extend its presence in e-commerce, Salesforce has invested millions of dollars in SteelBrick — the cloud software giant’s second bet on the fast-growing Configure Price...
0 comment

2015 M&A Surges, Set to Break 2014 Records

It’s fitting that 451 Research released a study on merger and acquisitions (M&A) on the same day CMSWire shared the news of yet another tech industry merger. The new research shows that...
0 comment

Sitecore, Microsoft Partner to Bridge Physical-Digital Divide #nrf15

Omnichannel is the new black. That’s the buzz we’re hearing from the National Retail Federation’s (NRF) BIG Show in the BIG Apple this week. But the chatter is not just about omnichannel....
0 comment

Microsoft Ups Its Customer Experience Play

Microsoft is flexing its customer experience muscles. Last night it announced the spring release of Parature will come with more than 30 new “high priority” customer capabilities. They’re...
0 comment

CFPB May Rein In Payday Lending

The Consumer Financial Protection Bureau reportedly is considering various approaches to reforming the payday loan industry. The bureau is concerned about the short-term, high-rate debt consumers...
0 comment