2015 M&A Surges, Set to Break 2014 Records

It’s fitting that 451 Research released a study on merger and acquisitions (M&A) on the same day CMSWire shared the news of yet another tech industry merger. The new research shows that...
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Sitecore, Microsoft Partner to Bridge Physical-Digital Divide #nrf15

Omnichannel is the new black. That’s the buzz we’re hearing from the National Retail Federation’s (NRF) BIG Show in the BIG Apple this week. But the chatter is not just about omnichannel....
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Microsoft Ups Its Customer Experience Play

Microsoft is flexing its customer experience muscles. Last night it announced the spring release of Parature will come with more than 30 new “high priority” customer capabilities. They’re...
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CFPB May Rein In Payday Lending

The Consumer Financial Protection Bureau reportedly is considering various approaches to reforming the payday loan industry. The bureau is concerned about the short-term, high-rate debt consumers...
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7 Troubling Myths About CX – and Why It Could Fail

Colin Shaw knows customer experience (CX) — and he doesn’t like where it’s headed. Twelve years ago, Shaw co-founded Tampa, Fla.-based Beyond Philosophy, a consultancy and training organization...
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Retail Software – Achieving Effective Integration

New technology available today allows Enterprise Resource Management (ERP) solution providers to more economically provide integrated solutions that actually drive efficiency.  There is only so much...
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Surviving 4 Inescapably Unfair Aspects of CX Delivery

Ever built a house of cards? It's critical to start with a sound foundation to support your later efforts. No matter how sturdy your start is, however, a wrong move anywhere along the way can bring...
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Surviving 4 Inescapably Unfair Aspects of CX Delivery

Ever built a house of cards? It's critical to start with a sound foundation to support your later efforts. No matter how sturdy your start is, however, a wrong move anywhere along the way can bring...
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The Holistic View of the Customer Experience

There’s a consensus that if you want to be successful on line, you’re going to have to deliver an exceptional customer experience, something that leaves others trailing. Of course, there...
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Retargeting May Work, but Pretargeting May Work Better

The practice of repeatedly serving up ads for products consumers previously viewed or asked about -- called "retargeting" -- not only works, but works so well that its use is spreading beyond simple...
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