Heads-Up Salesforce, SugarCRM Just Raised Its Data and Mobile Game

Maybe it’s out of respect for Salesforce’s 16th anniversary that the executives at SugarCRM kept their lips zipped over the weekend. But today they’re talking. This morning the CRM startup...
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Building Relationships Through the Customer Loop

Building Relationships Through the Customer Loop written by Guest Post read more at Small Business Marketing Blog from Duct Tape Marketing Today’s Guest Post is by Sam Balter – Enjoy! The...
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New Salesforce Tool Can Help You Get Personal With 1M People

Big data presents a big challenge for marketers: How can you personalize your email, mobile and web messages when you’re reaching out to a million potential customers — or 10 million? It’s...
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Secrets to Success in the Attention Economy

Tasks crowd our working days. And as the pace of work accelerates, managers’ expectations grow year after year. It’s no wonder that people joke that the ultimate business technology would be...
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Four Key Qualities of a Customer Experience Leader by P. Cory Hogan

In the last three years as a Customer Experience Strategist for Oracle, I've had the unique privilege of personally discussing Customer Experience (CX) strategies with over 100 different brands. These...
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This Time What Happens in Vegas Won’t Just Stay in Vegas: Join Us at the Modern Service Experience Mar 31–Apr 2 By Stephen Fioretti

With fast moving technologies in mobile and social, ever changing, blending and new interaction channels and rapidly change customer expectations, it’s more difficult than ever to deliver great customer service....
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Complete the Digital Marketing Puzzle, One Integration Step at a Time

Being a marketer today can be a challenging task, particularly because today’s savvy customers have already completed about 80 percent of their purchase research by the time they even contact you....
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Addressing the Gap Between Marketing Automation and CRM

In this era of economic growth, the Sales Enablement Trends 2015 Report (registration required) by Qvidian was sobering. While B2B companies continue to grow at any cost, sales teams still struggle...
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Is Your Business Capitalizing On This $1T E-Commerce Market?

With a population of about 1.3 billion and an emerging middle class, China is the largest market in the world. In the past few decades, it has emerged as a global economic powerhouse. In fact, its...
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Janrain’s Portal Gets Inside the (Social) Minds of Customers

Janrain releases technology today that can reportedly help customer care agents get inside the minds of customers. Well, not literally, but at least it allows them to get a more "social" data...
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