Sales Forecast Dynamics

Take a look at almost any sales software on the market, and you'll find the vendor's claim that the product accelerates the sales process. It's a given. For years, we've been trying to achieve...
0 comment

Qstream Runs Broader and Deeper

Qstream, which has developed a gamification-based app to help sales reps learn complex sales-related content, has broadened and deepened its functionality so the platform can be used in a number...
0 comment

Hotel Bites Internet – Internet Bites Back

Online reviews are a modern-day fact of life for any company operating in the hospitality industry, but an Internet maelstrom erupted on Monday when one hotel's surprising response to that reality...
0 comment

Customer Service Matters

Through hardware, software and service offerings, Enterprise Resource Planning (ERP) systems can provide a portfolio of solutions to help manufacturers and distributors streamline production, operate...
0 comment

Discussion Point: Where Do Customer Success Teams Belong?

Customer success (CS) is one of the hotter topics heard across the sprawling sales and marketing universe today. But does anyone know who those CS folks report to at the office? You’d think so....
0 comment

The Social Side of Big Data

The power of Big Data technology is being successfully applied to understanding such complex unknowns as consumer sentiment and even intent. That understanding then vastly improves how retailers...
0 comment

Sales Reach: A Marketing Tool for Reps

I was impressed by the announcement by Salesforce.com last week of a new product combination it calls "Sales Reach." It's supposed to be a mashup of sorts between Sales Cloud, Pardot and Communities...
0 comment

The Retail Channel Is Dead – Long Live the Omnichannel

As Amazon's Fire Phone finds its way into consumers' hands, brick-and-mortar retailers are on guard. Amazon's new device is equipped with technology that seems to have been designed to take showrooming...
0 comment

Bringing Retail Into the 21st Century

Let's get one thing straight: E-commerce will not kill the physical retail store. Hold on, I hear you object, the digital world has utterly disrupted our shopping habits. We rarely enter a store...
0 comment

Tellwise’s Smart Messages Creates Buyer-Friendly Collaborative Environment

Tellwise, a two-and-a-half year old startup, has introduced a new collaboration platform for sales reps to target prospects. Called "Smart Messages," the multichannel platform comes equipped with...
0 comment