Five9 Adds Social, Mobile to Its Cloud Call Center Repertoire

Five9 has introduced Summer Release 2014, the latest version of its cloud contact center software. The company's first major release since its 8.1 launch last year, it follows Five9's acquisition...
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Path Adds Another Avenue for Mobile Gabfest

Path has hived off its mobile-only messaging service as a standalone app named "Talk," it said Friday. It also ended limits on the number of friends users can communicate with, and announced its...
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The Amazon Fire Phone’s Mayday Effect

Amazon unveiled its Fire Phone this week, sparking wide interest, if not acclaim. The Fire Phone comes with some innovative features: a dynamic perspective display made possible by six cameras...
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Break the Language Barrier by Learning Your Customers’ Native Tongues

If you live in the English-speaking world, you've been exposed to the stereotype of the snotty Parisian. One of the characteristics of this stereotype is that Parisians refuse to speak English....
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You <em>Can</em> Improve Your Sales Forecast

I don't know anyone who was ever great at sales forecasting. This is not to say that it can't be done, but it's a hard problem -- like forecasting the weather. Today, we can get weather forecasts...
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Cutting Through the Data Clouds to Build Strong Customer Relationships

Successful companies today run largely on data and analytics. The more precisely you can measure the various aspects of your business, the better you can fine-tune its performance. With e-commerce...
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Target Customers Broadcast Epic Checkout Fail

Target's customers jumped en masse onto social media Sunday night after technical malfunctions at its stores around the country resulted in long checkout lines and, in some cases, inability to...
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Wearable Tech’s Steep Learning Curve

Google may be feared and secretly envied throughout tech circles for its industry-disruption track record, but in at least one respect, companies are grateful for Google's propensity to plow the...
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Conspiracy of Culture: 5 Contributors to CRM Failure

Most companies of any size have a CRM application. Every company says it wants to build great relationships with its customers. Almost as many say they want to be "customer-centric." However, as...
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What Salesforce Has Up Its Sleeve

Wearable computing hove into view in a big way this week when Salesforce.com announced Salesforce Wear, which enables developers to build new apps for teeny-tiny screens and devices that you, well,...
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