Amazon Flows Into Mobile Payments Territory

Amazon has introduced Amazon Local Register to the mobile payment market, taking on such companies as Square and Paypal Here. The product is a combination of a secure card reader, which sells for...
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The Bitcoins Are Coming, the Bitcoins Are Coming

The U.S. Consumer Financial Protection Bureau has issued an advisory warning consumers about the risks of bitcoin and other virtual currencies. The bureau "is working to identify and understand...
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Yelping Back: Using Yelp to Turn Customers Into Fans

After writing a positive review of Roy's Hawaiian Grill on Yelp, Matt Siltala received a "thank you" from the company. It's that kind of active involvement with Yelp that Avalaunch Media President...
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Desk.com Support: Video Is the New Manual

Salesforce.com has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed...
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Beacons Hit the Retail Spotlight

It was just six months ago that we saw what beacon technology could do on a wide scale. For Super Bowl XLVIII, the National Football League installed wireless transmitters in Times Square and at...
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Sales Forecast Dynamics

Take a look at almost any sales software on the market, and you'll find the vendor's claim that the product accelerates the sales process. It's a given. For years, we've been trying to achieve...
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Qstream Runs Broader and Deeper

Qstream, which has developed a gamification-based app to help sales reps learn complex sales-related content, has broadened and deepened its functionality so the platform can be used in a number...
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Hotel Bites Internet – Internet Bites Back

Online reviews are a modern-day fact of life for any company operating in the hospitality industry, but an Internet maelstrom erupted on Monday when one hotel's surprising response to that reality...
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Customer Service Matters

Through hardware, software and service offerings, Enterprise Resource Planning (ERP) systems can provide a portfolio of solutions to help manufacturers and distributors streamline production, operate...
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Discussion Point: Where Do Customer Success Teams Belong?

Customer success (CS) is one of the hotter topics heard across the sprawling sales and marketing universe today. But does anyone know who those CS folks report to at the office? You’d think so....
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