ICMI Webcast: 5 Low or No Cost Ways to Train Agents in the Modern Contact Center by Justin Robbins and Tuula Fai

As contact centers evolve and expand into new channels to meet continuously changing customer demands, the need and requirement for in-depth, comprehensive training has become greater. While old...
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Manuals

From time to time I read a question (or, worse, an answer) on OTN and wonder how someone could have managed to misunderstand some fundamental feature of Oracle – and then, as I keep telling people...
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Real Push Button Refresh with Raspberry Pi

In this post, we’re going to perform a push button refresh of an Oracle Database, Application Express (APEX) installation, and Tomcat webserver. “But Oracle Alchemist,” you’re probably...
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Oracle OpenWorld 2015: We Want to Hear Your Story! by Scott Ewart

Do you have a story to tell about your Customer Experiences (CX) in Marketing, Sales, Service, or Commerce? Implementations, solving business problems, increasing customer satisfaction...? We are...
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Want to Outperform Your Competitors? 4 Ways to Serve Up a Cloud Advantage

A Guest Post by Rod Johnson (pictured left), Group Vice President, Applications Business Group, Oracle With more and more companies moving towards the cloud we wanted to find out how this cloud...
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UKOUG Tech15 : Call For Papers

I just noticed Neil Chandler‘s blog post about the Call For Papers for UKOUG Tech15. I’ve just submitted my sessions for this year. It’s in my home town, so life will be easy this year....
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“Are we there yet?” The Oracle Roadmap To Modern by JP Saunders, Senior Director Business and Solution Strategy

"Are we there yet?" If you have kids, you may have heard this repeated many times during a long journey. If you don't, then maybe you recall being that kid in your parents' car? While it is intended...
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Cartesian join

Some time ago I pulled off the apocryphal “from 2 hours to 10 seconds” trick for a client using a technique that is conceptually very simple but, like my example from last week, falls outside...
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What You Should Know About Enterprise Mobility

With all of the research and resources being poured into mobile, you’d think every single company would have a mobile strategy in place — and be hard at work executing it. However, the number...
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Not Exists

The following requirement appeared recently on OTN: ========================================================================================================= I have a following query and want to get...
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