Customer Service on Stage: 3 Ways to Avoid Brand Failure [Infographic]

Business leaders across the globe have confirmed that, in the midst of stiff competition and growing customer expectations, customer and field service differentiation is key to growing revenue and delivering...
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Customer Service on Stage: 3 Ways to Avoid Brand Failure [Infographic]

Business leaders across the globe have confirmed that, in the midst of stiff competition and growing customer expectations, customer and field service differentiation is key to growing revenue and delivering...
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What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left) Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October...
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Geared Up for Oracle Sales Cloud Customers at Oracle OpenWorld 2014

A Guest Post by Michael Richter, Director, Product Management, Oracle Sales Cloud (pictured left) Oracle OpenWorld 2014 is the place to be for sales professionals to stay informed, learn, and...
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Social Commerce: Shopping Inside of Social

A Guest Post by Mike Stiles, Senior Content Manager for Oracle Social (pictured left) We know the value of friends recommending products to friends, but are we seeing these motivated transactions conducted...
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Does Your Customer Engagement Create an Ah Feeling?

Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers...
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“Why I Left The Wall Street Journal To Join Oracle” by Michael Hickins

Michael Hickins (pictured left) worked for The Wall Street Journal as editor of its CIO Journal. Now he works for Oracle as the director of strategic communications. He made the move to “get closer...
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What the Content+Commerce Equation is Missing: the Customer and Their Context

There’s been a lot of talk about content and commerce and the role of each in the customer experience. But we think there’s a lot to the story that isn’t being addressed. So, we’ve joined...
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Reimagine Retail Inventory to Remove Customer Hurdles

The retail industry is at a crossroad. We’ve discussed omnichannel behavior for some time now — both from a consumer and organizational perspective — but we need to turn that discussion...
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Microsoft Kicks Oracle’s Big Data Butt

Oracle CEO Larry Ellison must be feeling the heat, Forbes reports that the world’s highest paid CEO lost $1.9 billion of his wealth last year.There, there Larry, no need for crocodile tears, you’ve...
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