Checklist for Sales and Sales Operations Leaders

You’re running a sales or sales operations team. You get invited to a number of events—or are spending time out of the office with customers. That’s your job. Another invitation comes...
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Part 2 of 6: The Art Of Easy: What Happens When Easy Goes Wrong? by David Fulton

Easy doesn't begin with Customer Service.  It begins with customer expectation. They expected easy, but it is not! They haven’t given up though because they bought your promise of easy. And now...
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Cache anomaly

Just a quick heads-up for anyone who likes to play around with the Keep and Recycle caches. In 11g Oracle introduced the option for serial direct path reads for tablescans on tables that was sufficiently...
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CX @ OpenWorld Call for Customer Success Stories is Now Open – by Scott Ewart

Oracle OpenWorld is Oracle’s flagship customer conference, and CX @ OpenWorld is our CX focused conference within a conference designed for all Oracle’s CX customers: (Sales, Service, Marketing, Social,...
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Easy – Oops.

A question came up on OTN today asking for suggestions on how to enforce uniqueness on a pair of columns only when the second column was not null. There’s an easy and obvious solution – but...
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Tweaking

The following question came up on OTN recently: Which one gives better performance? Could please explain. 1) nvl( my_column, ‘N’) <> ‘Y’ 2) nvl( my_column, ‘N’)...
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The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1 of 6)

A Guest Post by JP Saunders, Product Strategist for Oracle CX Service offerings Modern Customer Service is helping businesses to differentiate and grow in today’s competitive market. Why? Because...
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The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1 of 6)

A Guest Post by JP Saunders, Product Strategist for Oracle CX Service offerings Modern Customer Service is helping businesses to differentiate and grow in today’s competitive market. Why? Because...
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How to Chat Up an Accountant Safely: Social Networking in the Finance Department

A Guest Post by Ultan O'Broin, Director of User Experience, Oracle Corporation Seems that baby boomers are now Instagram-ing, WhatsApp-ing and SnapChat-ing just like younger Digital Natives do....
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Oracle Midlands : Event #3 – Registration Open

Registration is now open for Oracle Midlands Event #3 on Tuesday 20th May.. As I mentioned in a previous post, Christian Antognini will be the speaker for both the sessions this time. He’ll be...
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