A Quick Peek at How Salesforce Does Customer Service

Transform your customer experience and connect with customers in whole new ways. From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer...
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5 Ways to Drive Revenue with Customer Service

To know your customer is the quickest way to show them that you care. Follow these 5 steps and avoid the possibility of getting left behind in a world that—more and more—is committed to putting customers...
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20 Customer Service Best Practices

It can be easy for customer service departments to continue doing what they've always been doing. CSAT scores and overall cost are the same, so why change? This mindset neglects the fact that today's consumer...
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How To Use Your iPhone iOS6: Lesson 3 Advanced

The iPhone is a revolutionary device thanks to its user-friendly interface and sleek minimalist design -- but that doesn’t mean it’s always straightforward.  Many of the iPhone’s...
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How To Use Your iPhone iOS6: Lesson 1 Beginner

The iPhone is a revolutionary device thanks to its user-friendly interface and sleek minimalist design -- but that doesn’t mean it’s always straightforward.  Many of the iPhone’s...
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How To Use Your iPhone iOS6: Lesson 2 Intermediate

The iPhone is a revolutionary device thanks to its user-friendly interface and sleek minimalist design -- but that doesn’t mean it’s always straightforward.  Many of the iPhone’s...
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5 Advantages of Mobile for Customer Service

Companies who use a customer engagement platform enable every employee across the organization to engage with each other and its customers like never before. Mobile connects your field service reps to...
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6 Ways To Get Busy People To Answer Your Emails

If you’re sending an email, chances are you’d like a response! It’s just common courtesy, right? Well, sometimes email sinks to the bottom of your colleagues’ to-do list. We’ll...
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How to Build a Successful Customer Engagement Center

A successful CEC will not only offer excellent service to your customers, but will deliver higher customer satisfaction while reducing costs.This eBook offers a step-by-step guide to: Identifying your...
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How Many Pipelines Do You Have?

It's general practice to have multiple sales forecasts, and that typically means low and upside potential as well as what's committed -- but the idea of teasing those threads apart only at forecasting...
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