Happy Birthday, Gitomer Certified Advisor Program!

One year ago, I could not have imagined the wonderful people I would meet as a result of the Gitomer Certified Advisor Program.  At our first workshop, representatives from 10 different countries showed...
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10 Commandments for Developing a High Impact Customer Experience Strategy eBook

The "10 Commandments for Developing a High Impact Customer Experience Strategy" eBook will reveal the commandments to ensure your business is able to meet the expectations of customers and develop...
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Guide to Global Email Campaigns

Learn how to globalize and optimize your campaign for global audiences and improve upon your global email campaign process. What you will learn:Optimizing Global Email Content FormattingLanguage...
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Mea Culpa: Social Media Apology Do’s and Don’ts

When DiGiorno tweeted, "You had pizza. #WhyIStayed," Twitter lit up with criticism of the brand. The hashtag "WhyIStayed" is associated with domestic violence. In response to the firestorm, DiGiorno...
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Would You Fire a High-Performing Sales Jerk?

Much as popular athletes and movie stars are often forgiven for bad behavior, superstar salespeople often seem immune to the professional standards to which the rest of us are held accountable. Is this...
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Web Marketing For Dummies, 3rd Edition — eBook (usually $16.99) FREE for a limited time!

The rapidly changing landscape of web marketing requires those in the field to quickly adopt new technologies as they emerge. This updated edition provides the basics that every web marketer needs to know,...
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Infographic: Optimising the Customer Experience through Multi-Channel Customer Management

With customers demanding the ability to interact in their preferred channel and move easily between other channels, providing a seamless multi-channel environment is imperative for Nordic retailers. To...
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Le Manuel des Hackers… Comment les Hackers Volent les Identits

Les enquêteurs de Jumio ont passé de nombreuses journées à s'entretenir avec des anciens hackers et fraudeurs ; avec des criminologues professionnels ; des praticiens professionnels de la justice ou...
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5 Best Practices for Analyzing Pricing Data

In this informative new eBook, you'll learn how to:Identify the right data to track in your system of recordBetter understand the pricing waterfallCreate the right customer segmentationMake pricing variability...
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Article: 6 Ways to Create Exceptional Customer Experience Using Multiple Digital Channels

Danske Bank, Elkjop, Coop and Ikea recently transformed their customer experience strategy and CEM IQ have summarized their accomplishments in this article: 6 Ways to Create Exceptional Customer Experience...
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