Zendesk Crystallizes Mobile Customer Service

Zendesk has launched a new platform, Zendesk Embeddables, that allows companies to incorporate certain elements of the Zendesk product suite in mobile and Web apps, as well as games and other online...
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The Top 10 Conversion Rate Optimization Tips LeadPages Learned from Interviewing 60+ Experts

We spent over 17 hours interviewing 60+ conversion rate optimization experts so we could find out the best strategies marketers are using to achieve the highest possible conversion rates.Recently, we distilled...
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Practical/Tactical: A Guide to Maximizing Agent Efficiency

From onboarding to coaching, learn the keys to maximizing agent efficiency. This eBook provides valuable facts, information, and suggestions to help you acquire top-talent contact center agents, and keep...
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Top Ten Reasons to Move Your Contact Center Operations to the Cloud

In this eBook, we will examine the idea thoroughly, and present the 10 reasons you need to move your contact center operations to the cloud, today.Request Free! By: [author-name] This article was syndicated...
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Driving AdWords Leads In Salesforce and How to Measure Results

Optimizing campaigns based on ROI allows B2B marketers to make decisions based on what drives revenue rather than what drives leads. This guide is for B2B companies investing in PPC who want to optimize...
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Internet Visibility: You Don’t Know What You’re Missing

The customer web experience represents how you think about your customers … it represents your brand and your value. To better serve customers, companies have begun to make more comprehensive web...
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Fashion and the City

Social media analytics solutions from SAP offer social intelligence, management, and monetization opportunities for brands and retailers. Analyzing structured and unstructured data from various social...
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Year-End Thoughts

We are now through almost 15 years of the century, and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress...
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Three Ways Companies Can Avoid DDoS Attacks

In this 15-minute webinar, Dyn Principal Architect Andrew Sullivan gives a quick-hit overview of DDoS attacks and three tips on how companies can help plan ahead before getting hit.Request Free! By: [author-name] This...
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Reputation Matters: Expert Advice For Your Brand’s Email ROI

Dyn’s Email experts, Steve Wheeler and Kevin Abood, explain how to avoid this.View this on-demand webinar and discover:What is a sender reputation and why it is so importantCommon causes for inbox...
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