SAP, Esri Beat the Clock With Native Integrations

SAP and its long-standing partner Esri have developed a native product integration that debuted this week at the at the Esri User Conference currently under way in San Diego. The companies have...
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6 Ways To Get Busy People To Answer Your Emails

If you’re sending an email, chances are you’d like a response! It’s just common courtesy, right? Well, sometimes email sinks to the bottom of your colleagues’ to-do list. We’ll...
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How to Build a Successful Customer Engagement Center

A successful CEC will not only offer excellent service to your customers, but will deliver higher customer satisfaction while reducing costs.This eBook offers a step-by-step guide to: Identifying your...
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5 Ways to Make Service Easy for Today’s Customers

Download this eBook to learn and implement the five ways that will get you there:Create a single view of your customer Deliver consistent customer engagement on every channel Equip agents with a single...
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A Quick Peek at How Salesforce Does Customer Service

Transform your customer experience and connect with customers in whole new ways. From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer...
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5 Ways to Drive Revenue with Customer Service

To know your customer is the quickest way to show them that you care. Follow these 5 steps and avoid the possibility of getting left behind in a world that—more and more—is committed to putting customers...
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20 Customer Service Best Practices

It can be easy for customer service departments to continue doing what they've always been doing. CSAT scores and overall cost are the same, so why change? This mindset neglects the fact that today's consumer...
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How Many Pipelines Do You Have?

It's general practice to have multiple sales forecasts, and that typically means low and upside potential as well as what's committed -- but the idea of teasing those threads apart only at forecasting...
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5 Tips in 5 Minutes: A Quick Guide for More Profitable Sales Meetings is for You

In a fast-paced, highly mobile and highly dispersed organization, collaboration needs to be spontaneous, continuous and widespread. join.me combines instant screen sharing with powerful features to help...
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Getronics: Empowering Worldwide Collaboration While Saving 80% On Conferencing

With an intuitive design and affordable pricing, it’s no wonder leading businesses are using join.me for presentations, demos, support and training. This case study explores how Getronics, a trusted...
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