Top Tools for Optimizing Your Sales Team

This eBook outlines some key software tools you can add to your Sugar deployment to make everyone in your sales team a top performer.Request Free! By: [author-name] This article was syndicated via RSS...
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Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare

Salesforce.com has unveiled Salesforce1 Lightning Connect, a new component for its Lightning Platform as a Service for mobile developers, which it introduced last month. Lightning Connect, which...
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Become a Global Marketing Guru

You work hard to develop compelling content marketing campaigns. But did you know 70% of internet users are not native English speakers, and 75% of the world’s economy is outside the USA? Learn the...
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How Live Video Assistance Brings In-store Experience and Results to your Ecommerce Channel

As best-in-class retailers are grasping the importance of maintaining a consistent, personalized experience across in-store and online interactions, the popularity of online live video assistance is exploding...
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Journey Map

The journey map and the tools used to make one might be the sleeper part of CRM in the year or two in front of us. The reason is simple: Journey maps enable you to figure out your processes, and...
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Oracle Sales Cloud Wins Big!

Outstanding! Oracle Cloud Applications received the Technology Innovation Award in Cloud Computing for 2014 from Ventana Research. The award is based on the strength of our portfolio, which includes infrastructure,...
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Holistic Fraud Prevention: Transforming the Customer’s Experience

When evaluating and implementing fraud prevention technologies, most security professionals focus on only the fraud avoidance capabilities. They often overlook the potentially significant adverse impact...
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Kana Burnishes Omnichannel Customer Engagement Tools

Kana on Monday announced the first major upgrade of its flagship enterprise product following its acquisition earlier this year by Verint. The product, Kana Enterprise Customer Engagement Optimization...
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The Contact Center Selection Checklist

In this paper, the aim is to remove the clutter and help you understand what is critical to selecting a great contact center and turn this investment into a profit.This will cover:Contact Center basic...
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Spotlight: 8×8 Virtual Contact Center

In this new Spotlight, our independent technology specialists investigate 8x8's Virtual Contact Center solution and give you the facts, so that you can decide whether this could be the right system to...
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