A Quick Peek at How Salesforce Does Customer Service

Transform your customer experience and connect with customers in whole new ways. From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer...
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5 Ways to Drive Revenue with Customer Service

To know your customer is the quickest way to show them that you care. Follow these 5 steps and avoid the possibility of getting left behind in a world that—more and more—is committed to putting customers...
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20 Customer Service Best Practices

It can be easy for customer service departments to continue doing what they've always been doing. CSAT scores and overall cost are the same, so why change? This mindset neglects the fact that today's consumer...
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6 Ways To Get Busy People To Answer Your Emails

If you’re sending an email, chances are you’d like a response! It’s just common courtesy, right? Well, sometimes email sinks to the bottom of your colleagues’ to-do list. We’ll...
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How to Build a Successful Customer Engagement Center

A successful CEC will not only offer excellent service to your customers, but will deliver higher customer satisfaction while reducing costs.This eBook offers a step-by-step guide to: Identifying your...
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How Many Pipelines Do You Have?

It's general practice to have multiple sales forecasts, and that typically means low and upside potential as well as what's committed -- but the idea of teasing those threads apart only at forecasting...
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5 Tips in 5 Minutes: A Quick Guide for More Profitable Sales Meetings is for You

In a fast-paced, highly mobile and highly dispersed organization, collaboration needs to be spontaneous, continuous and widespread. join.me combines instant screen sharing with powerful features to help...
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Getronics: Empowering Worldwide Collaboration While Saving 80% On Conferencing

With an intuitive design and affordable pricing, it’s no wonder leading businesses are using join.me for presentations, demos, support and training. This case study explores how Getronics, a trusted...
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Join My Free Webinar with Sally Hogshead Tomorrow

There’s only one more day to sign up for your chance to sit in on a conversation between me and #1 Wall Street Journal/#2 NY Times Bestselling Author, Sally Hogshead. If you’ve ever wondered how you...
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How to Build a Twitter Content Calendar

With so many options on how to approach marketing efforts on Twitter, such as what type of Tweet to post or time of day to post, using data to drive campaigns helps ensure that brands are making the best...
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