The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy

Businesses that do this, gain significant benefits:Improved client retention rateIncreased customer lifetime valueLower costsRequest Free! By: [author-name] This article was syndicated via RSS from:...
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The Outside-in Approach to Order Fulfillment: Providing a Seamless Customer Experience

Read this Aberdeen eBook to learn where ERP systems fail, best practices for cross-channel order fulfillment, and potential improvements in revenue and profit margins.Request Free! By: [author-name] This...
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Turn Your Contact Center from Cost Center to Revenue Generator

Every moment matters. Social media channels and mobile devices are making it easy to share information about a company. That's good news for those delivering superior customer service. For those that fail—it's...
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The Salesforce User’s Guide to the Right Metrics for Your Inside Sales Team

In order to manage their teams successfully and hit their revenue number, sales leaders must carefully measure their individual sales reps’ performances. For many sales managers, this process begins...
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The Salesforce User’s Guide to Data-Driven Forecasting

A reliable sales forecast is an essential part of sales success, but Salesforce.com doesn’t always make it easy to get the data you need. This eBook hopes to change that by providing Salesforce users...
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The Salesforce User’s Guide to Pipeline Management

Effectively managing your open opportunities is an essential part of sales success, but it’s not always simple in Salesforce.com. This eBook changes that by laying out a comprehensive blueprint to...
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Hooked: How to Build Habit-Forming Products (An Excerpt)

Why do some products capture widespread attention while others flop? What makes us engage with certain products out of sheer habit? Is there a pattern underlying how technologies hook us?Nir Eyal answers...
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AgilOne Bends Over Backwards to Understand Customers

AgilOne has rolled out an enhanced version of its predictive marketing platform with new tools, as well as improvements to fine-tune its forecasting capabilities, said CMO Dominique Levin. The...
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Content Marketing For Dummies – eBook (usually $16.99) FREE for a limited time!

Successful online marketing is about more than creating a Facebook page or writing a corporate blog. Brands need to build lasting connections with the right customers online through an effective online...
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Are you the “Toast” of your meetings?

I’m gave a 10-minute talk at Toastmasters in NYC last month. Subject? Humor – what it is, how to create it, and how to use it. I was challenged to help the club members (who all have humor as the...
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