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Response Codes Explained with Pictures
Posted by Lindsay
Friends and I were recently debating the finer points of serving a 410 versus a 404 response code when a brick and mortar retail analogy was born. I hope you'll have half as much fun reading through these amateur comics as I'…
Project Management for SEO (2012 Edition!)
Posted by Tom Critchlow
So here's the truth – I used to suck at project management. But over the years I've determinedly turned myself into a half-decent project manager. Why? What was the driving force?
Project Management Is A Tool For Effecting Change
At the end of the day, I never have and still don't care that much for project management. But what I do care deeply about is effecting change. Driving action and results instead of talk and documentation. You can see my drive for getting things done in this whiteboard friday:
(Note, if you have thoughts about this video you'd do well to read my follow-up comment about the difference between reports and reportings.)
Although there are many ways of affecting change, project management is a crucial part of it. Below I'm going to outline a bunch of tools, tips, and tricks that we've discovered and implemented over the years at Distilled to get better at project management:
Project Collaboration – Trello
Personally I'm not a fan of clutter, either physical or virtual, and so I love technology that gets out of the way while you get on with getting shit done. I've tried lots of different project management solutions, and Trello is the first one I've fallen in love with. For those that saw the whiteboard friday I did with Jamie about a year ago it models the real life post-it note system very well:
I'm going to let Will explain why he likes it so much:
And I'm going to let Paddy break down the details in his blog post Using Trello to Manage SEO Projects.
Project Collaboration – Google Docs
A lot of you will already be familiar with Google Docs. Of course. But only recently have I come to realize the extreme power behind the collaboration elements. I've always hated track changes in Word and finally Google Docs has something better to offer. This video, although cutsey, actually demonstrates the power of real time collaboration:
In particular, two features that are really making me excited are in-line comments (with easy replies and notifications) and revision history (which allows you to see when, how, and who edited a document).
We use Google Docs extensively within Distilled to craft and send around documents even if ultimately we deliver the final report as a .PDF or some other format. After all, some large corporations still like the smell of .PDFs in the morning….
Inbox Zero Methodology
I can't explain how much of a life changing experience the inbox zero methodology is. For the modern day information worker, inbox zero is fundamental to happiness and productivity. If you're not using the inbox zero system then please trust me when I say it'll change your life. Here's Merlin Mann talking about the original system at Google:
When new employees start at Distilled, we coach them in the ancient ways of Inbox Zero. Although it's a personal revelation for many (myself included), the real power comes when you have an entire organization that is GOOD WITH EMAIL. Having seen a peek inside companies that are not so efficient with email the difference is night and day.
Our Consultants Work On-site Where Possible
Life is organized chaos. Sometimes not so organized either. Project management is similar in that it's often more chaos than management. There's only so much you can really and truly work to get things done without being in the thick of it.
So, where possible, our consultants aim to spend some time on-site with our clients. The increase in results is striking. Not only are we better able to communicate our ideas, but we are also better placed to understand how the client's business works – not just the business model and mechanics, but communication, project management, hopes, and fears.
The best substitute for this if you're not able to get face-to-face with the client is to at least communicate often with many different points of contact within the client's organization. This improves the chances that you'll understand the real needs of the client as well as ensure that as many people as possible like you which is important for getting things done!
Communication Solves All Problems
We have various memes within Distilled; you can read more about them in a post I wrote for Dharmesh a little while back called Startup Culture Memes – Do You Have A Duck Of Awesomeness. One of the ones I'm most proud of is the mantra "communication solves all problems". I'm constantly amazed at the ability to solve problems by communicating effectively. Either talking to other members of the team or talking directly with the client – just having some real interaction (face to face or on the phone ideally) and explaining the situation clearly solves 99.9% of all problems.
This mantra has infiltrated all parts of Distilled, but I see two key ways that this affects project management on every project.
At the start of any project, we have a kick-off meeting which has two clear outcomes; the first is a top to bottom understanding of the client's business, and the second is a detailed understanding of what the project is going to look like. Mark wrote up our project kick-off process in a little bit more detail here: How To Kick Start SEO Projects.
Secondly, I drill into people here that it's okay to miss deadlines. Really. It is. Do people really care if you deliver something on Monday morning instead of Friday afternoon? The answer is that yes, they care very much if you don't let them know. If you let them know that you will deliver it Monday instead of Friday, then in 99% of cases, they could care less. Why is this so powerful? Because a single missed deadline without communication tarnishes your perception in the client's eyes. So long as the communication is strong, the actual dates rarely matter.
PPT Pitches
PPT? As a project management tool? Well yes. Let me explain – there are broadly speaking three types of work that you do when you're consulting and there are three different tools you use for these tasks as follows:
| Activity | Tool |
|---|---|
| Research and analysis | Excel |
| Deliverables and specifications | Word |
| Pitching ideas and strategy | PowerPoint |
Although this seems like a no-brainer, it's actually a very powerful mental model. Want to take a guess where setting the project vision and goals comes in? Yep – PPT. Although you won't keep track of a project in PowerPoint, you should be crafting and creating the vision and goals for the project in PPT. Without strong vision and goals, projects will fail.
So persuading a consultant to put together PPTs at the start of projects is a powerful tool to ensure we have a clear idea of where we're going, and importantly, the client is on board.
Monthly Industry Updates
As part of our monthly reporting communication, we provide a letter from Will to our clients. This is a value add that allows our clients to keep abreast of industry news and changes. I've included a sample of the letter (and supporting links) for April here:
Why is this important? Well not all of our clients are SEO junkies like us. And they like to be kept abreast of the latest happenings in the industry.
How is this a project management tool? You might think it's tenuous, but actually it's crucially important. Running SEO projects on the shifting sands of Google's algorithms means we have to keep on our toes and be prepared to potentially shift our strategy at a moment's notice. So communicating these changes to our clients allows us to be on the same page when we start talking about pandas and penguins….
What Works For You?
It's important to note that what works for us may not work for you. Hopefully this has been helpful for you to take a peek at how we manage projects and communication. I'd love to hear what you guys have to offer in the comments!
Further Reading
- http://www.distilled.net/blog/seo/project-management-for-seo/
- http://www.seomoz.org/blog/project-management-for-seo
- http://www.slideshare.net/SarahCarling/seo-project-management
- http://searchengineland.com/why-is-project-management-undervalued-in-seo-65750
- https://seogadget.co.uk/seo-management-good-seo-managers/
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Colossal Day of Craziness!
Posted by MozCTO
Hello, I am Anthony Skinner, the CTO of MozLand!
Many of you were affected by several SEOmoz tool issues that happened last week, unfortunately all colliding into one colossal day of craziness on May 3rd. We want to first apologize …
The Penguin Update – Whiteboard Friday
Posted by robkerry
SEOmoz and I don't always see eye to eye on industry issues, but I still have a lot of respect for the company. In fact SEOmoz is still the website that I send people to, when they want to learn about SEO or get into our industry. Rand kindly invited me to the SEOmoz office when I was in Seattle this week, for a chat and the opportunity to present a Whiteboard Friday.
This week's Whiteboard Friday covers the recent Penguin Update, including what to do and what not to do. I certainly wouldn't say that it's a comprehensive guide, but it does discuss the issues and causes that I have witnessed. Fortunately Ayima's campaigns have been unaffected (other than increases) by the update, but we do monitor our client's competitors and their agencies to a very granular level using in-house technology. Off-Page SEO has been changing dramatically for a while now, and it's important that agencies and in-house teams don't get left behind. Always ask questions and never just assume that Google whacked you by mistake, even if you are "White Hat".
Video Transcription
Hello, and welcome to another Whiteboard Friday. My name is Rob Kerry. I'm co-founder of an SEO agency called Ayima. Today we're going to be talking about the Penguin Update. There's been a lot of talk in a lot of communities out there, a lot of SEO communities, about the Penguin Update. A lot of false information being chucked around out there as well. Hopefully, this video clears up quite a few things.
The first issue is that a lot of people still use the term white hat, grey hat, black hat. Now, this terminology was taken from the hacking world and adopted for SEO reasons. It's actually in Google's best interest for us to use this terminology because it makes SEO sound like a risky, dangerous, almost illegal thing to be doing. Whereas if you actually use the hacking terminology and adapt it to SEO, the only thing that is black hat SEO is hacking someone's website and embedding links into there for SEO reasons. Everything else is basically white hat, because you're either getting permission from another webmaster to have a link on their site, or you're making adaptations to your own website, all of which would be classed as white hat.
Rather than looking at whether you use a white hat SEO provider or a black hat SEO provider, actually have a look to see what techniques are being used. Even if you're not buying links, you can still get affected by the Penguin Update. This isn't an update about whether you are buying links or not buying links. This an update about how you're trying to manipulate Google.
If your white hat SEO provider is currently just putting links into your site for commercial terms or even only putting 50% of the links in using commercial terms, let's say we're trying to rank for the term "penguin," if half your links or more are saying penguin in them, then you're going to get tripped up in this kind of filter because you're seen as manipulating Google, even if those links were acquired through directories or through asking for links or through viral campaigns.
So, rather than looking at that, we need to look at the footprints that are going into your site. Quite a good case study for that is we have a client who works with a lot of seasonal campaigns. We were about to run one at the beginning of this year for an event, which they sell products for. A competitor SEO agency in the UK works with one of their big competitors, one of the big competitors of our client. We were basically monitoring to see what that other SEO agency was doing. Three months before the seasonal campaign needed to launch, they started building links into their client's website using the commercial anchor text, so people putting links in saying penguin, penguin, penguin, going into those client pages. Whereas, we went with a different tactic.
We actually changed the way that we do SEO in terms of off-page SEO about a year ago, predicting that this kind of update would get rolled out. With our clients now, as long as the on-page is optimized properly and there are a few links going in using commercial terms, then we basically just build up the authority and the trust of our client website.
It sounds like kind of a lame idea, and it goes against traditional ideas of SEO, but it does actually work ever since this update rolled out. So, whilst we were starting to go up and up and up in the rankings, eventually hitting number one place for the biggest term for this seasonal campaign, we noticed our competitor going down and down and down.
There are even complaining on Twitter that Google might be broken, there's an algorithm issue, just because they didn't understand why putting loads of anchor text with commercial terms going into the client's site wasn't working. It's basically because Google has been working towards this kind of thing for quite a long time.
So, have a look at your anchor text ratios. Go to Open Site Explorer, type in your website, click on the anchor text link, and that will order it by, I think, group linking domains. You can actually see what links are most used on each URL of your website. If your commercial terms are quite near the top, let's say in the top 10, then you need to really work at getting better links going into your site and maybe even taking down some of the links, which are overly optimized. This is basically their step towards an over-optimization penalty.
There's another thing, which is content providers, who as soon as the Penguin Update rolled out, we got a barrage of emails from all of these people saying, "We can fix Penguin by building lots and lots of more pages of content for your site." These would actually negatively affect you, because one of the things that Penguin's trying to do is further penalize the production of crap content.
Rather than paying thousands and thousands a month to have 200-words news articles put onto your website, get rid of those if they're not actually bringing any traffic in. Look at actually creating a good quality resource of information on your website to become the authority in your industry. A few pages of great content is a lot better than just hammering Google with loads of news articles.
The big thing is there's no quick fix. If you get an email from a company saying that, "We can fix all your Penguin issues," it's likely not to be the case, especially if it's like a $35 fix. You just basically need to build a better campaign for your website. Look at taking down content which might not be unique or useful information. Get rid of some of that from your website if it's not driving any traffic directly to it.
Also, look at just making your website look as natural as possible. Build authority into the pages that you want to rank, but don't start over- optimizing on the anchor text. If you start doing that, not only will it fix Penguin issues, but it will also help you to rise up in the rankings. Thank you very much, and that's about it.
Video transcription by Speechpad.com
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The Real Impact of the Google SmartPhone Crawler (Part 3): Avoiding Mobile Mis-Indexing
Posted by SuzzicksThis post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.
This is…
The Noob Guide to Link Building
Posted by iPullRank
The Noob Guide to Online Marketing is arguably the greatest single post of all time. If you don’t agree, well, it’s at least my favorite. Oli Gardner (of Unbounce) displayed a playful writing style mixed with pixel p…
Whiteboard+ on Google’s Penguin Update
Posted by randfish
Yesterday, I filmed some quick thoughts on Google's Penguin update. You can find the full video on our Google+ page:
In it, I cover a few unique items about Penguin:
It's (weirdly) not focused on improving search q…
Are You Setting Up WordPress For SEO Success?
Posted by evolvingSEO
Or do you find yourself feeling a bit like Gary Coleman…
He is talking about WordPress, yes?
If you've ever tried to optimize WordPress for SEO success you've probably said those exact words at some point……
Creative Link Building for Ecommerce Sites
Posted by Stephanie Chang
Some of the greatest challenges my previous ecommerce clients have faced have revolved around developing a cohesive and long-term content/link building strategy. They’ve done all the changes they can on the technic…
How To Survive Google’s Unnatural Links Warnings & Avoid Over-optimisation
Posted by Modesto SiotosThis post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.
G…
