Salesforce.com unveiled a new customer service help desk tool this week. Desk.com works with customer requests delivered over a social network. It is the byproduct of Salesforce.com's acquisition of Assistly last year. However, it is no mere product integration, said Alex Bard, former Assistly CEO and now vice president and general manager of Desk.com. "Desk.com has been built from the ground up to work with Salesforce.com, although it can also be a standalone product. We've been working on it around the clock since the acquisition."
By: Erika Morphy
This article was syndicated via RSS from: http://www.crmbuyer.com/rsstory/74321.html
