Imagine being able to record prompts, configure IVR/auto-attendant, and remove a disgruntled employee’s access to your phone system all while sitting on a beach – simply using your tablet or mobile device. That’s exactly what RingCentral’s Cloud Touch Platform does and they proudly claim this touch-enabled phone system configuration platform “Reimagines Business Phone Systems”. They may just be right.
Founded in 2003, RingCentral (>1000 employees) is by far the largest cloud-based phone system with RingCentral’s Naveen Gupta, Chief Product Officer, claiming “hundreds of thousands of paying customers”. AT&T and Rogers resells RingCentral’s platform, which partly explains their impressive customer base.
The RingCentral Touch platform enables businesses to setup, manage and use their phone system from a smart mobile device. IT administrators can easily setup and configure the entire phone system from a touch-enable smartphone or tablet. Further, users can control their settings, including call handling, call screening, primary devices and call routing. They can also access voice and fax messages using the touch UI. I asked Naveen Gupta about recording IVR/auto-attendant prompts, “Is it push-to-record using SIP directly over IP or does it call you to record the prompt?” and Naveen said it can do push-to-record using SIP. Using a touch UI to simply select via touch which prompt to record and then instantly record using your tablet or mobile phone’s microphone certainly will make phone administrators’ lives easier. [Correction: The version released does not support recording directly over a SIP/IP connection. Naveen misunderstood my question]
The new platform includes three key components:
Tags: cisco, cloud, cloud-touch, ip phone, ipad, iphone, mobile, mobile voip, polycom, ringcentral, softphone, voip
Related tags: phone system, touch platform, record using, cloud touch, naveen gupta, phone
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