RingCentral Cloud Touch Platform – Configure Phone System from iPad, iPhone, or Android

ringcentral-UI-iPad.jpgImagine being able to record prompts, configure IVR/auto-attendant, and remove a disgruntled employee’s access to your phone system all while sitting on a beach – simply using your tablet or mobile device. That’s exactly what RingCentral’s Cloud Touch Platform does and they proudly claim this touch-enabled phone system configuration platform “Reimagines Business Phone Systems”. They may just be right.

Founded in 2003, RingCentral (>1000 employees) is by far the largest cloud-based phone system with RingCentral’s Naveen Gupta, Chief Product Officer, claiming “hundreds of thousands of paying customers”. AT&T and Rogers resells RingCentral’s platform, which partly explains their impressive customer base.

The RingCentral Touch platform enables businesses to setup, manage and use their phone system from a smart mobile device. IT administrators can easily setup and configure the entire phone system from a touch-enable smartphone or tablet. Further, users can control their settings, including call handling, call screening, primary devices ringcentral-UI-iPhone.jpgand call routing. They can also access voice and fax messages using the touch UI. I asked Naveen Gupta about recording IVR/auto-attendant prompts, “Is it push-to-record using SIP directly over IP or does it call you to record the prompt?” and Naveen said it can do push-to-record using SIP. Using a touch UI to simply select via touch which prompt to record and then instantly record using your tablet or mobile phone’s microphone certainly will make phone administrators’ lives easier. [Correction: The version released does not support recording directly over a SIP/IP connection. Naveen misunderstood my question]

The new platform includes three key components:

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