4 Perspectives on Customer Experience

Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map...
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So How Do I Hear The Voice Of The Customer?

In the Best Practices Guide, we try to educate our readers on how to build a VoC (Voice of the Customer) strategy that can provide meaningful results and help accomplish strategic goals. By: [author-name] This...
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Strategies For Creating More Consistent And Personalized Communications Across Customer Touch Points

Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling...
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Inbound & Outbound IVR, and Intelligent Call Routing

Delivering great customer experiences depends on consistency, accuracy, and convenience and this roundtable will focus on how to create and support a call center that balances inbound, outbound and intelligent...
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Smart Customer Service In A Multichannel World

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers...
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Leveraging Salesforce.com AppExchange Solutions for Sales & Marketing

The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case...
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Contact Center Workforce Optimization

In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center. By: [author-name] This article was syndicated...
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Enterprise NoSQL for Dummies, MarkLogic Special Edition

You’ve probably heard about NoSQL, and you may wonder what it is. NoSQL represents a fundamental change in the way people think about storing and accessing data, especially now that most of the information...
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Make your projects more awesome with Z.

Register below to gain exclusive access to the HP-NVIDIA® Autodesk Building Design Suite 2015 Graphics Optimization guide to help you get the most out of your workstation. Upon submission of your personal...
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2015 Business Phone System Trends

Brought to you by our phone systems expert is your guide to navigating the phone systems industry in 2015. By: [author-name] This article was syndicated via RSS from: http://clk.ml-links.com/clk?pub=87&pgr=407&src=11067&ctg=1&tstamp=20150329T143737&ast=43365&cmp=14483&crv=0&pos=96&frm=580&imp=6125989168260055504&yld=0
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