Smart Customer Service In A Multichannel World

CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers...
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The Mobile Channel And CRM: The Most Personal Channel

It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such...
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Enterprise NoSQL for Dummies, MarkLogic Special Edition

You’ve probably heard about NoSQL, and you may wonder what it is. NoSQL represents a fundamental change in the way people think about storing and accessing data, especially now that most of the information...
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Make your projects more awesome with Z.

Register below to gain exclusive access to the HP-NVIDIA® Autodesk Building Design Suite 2015 Graphics Optimization guide to help you get the most out of your workstation. Upon submission of your personal...
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2015 Business Phone System Trends

Brought to you by our phone systems expert is your guide to navigating the phone systems industry in 2015. By: [author-name] This article was syndicated via RSS from: http://clk.ml-links.com/clk?pub=87&pgr=407&src=11067&ctg=1&tstamp=20150329T035109&ast=43365&cmp=14483&crv=0&pos=96&frm=580&imp=6125989162651353562&yld=0
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5 Traits of a Good Phone System

Business telephones are not just simple hunks of plastic. A good phone system multiples the capabilities of employees and information systems. Download to learn more! By: [author-name] This article...
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The Ultimate Phone System Buyer Checklist

In average, businesses change or update their phone systems only once every seven years! As such, a phone system is a long-term investment and because of the interactive nature of today’s businesses,...
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Project Management Best Practices (21 tips)

21 solid survival tips for project management success. By: [author-name] This article was syndicated via RSS from: http://clk.ml-links.com/clk?pub=87&pgr=407&src=11067&ctg=1&tstamp=20150329T035109&ast=46341&cmp=15255&crv=0&pos=93&frm=580&imp=6125989162651353562&yld=0
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A Modern Take on the Agile Manifesto

When the Agile Manifesto came out, development was much different. So, what is modern Agile like? By: [author-name] This article was syndicated via RSS from: http://clk.ml-links.com/clk?pub=87&pgr=407&src=11067&ctg=1&tstamp=20150329T035109&ast=46339&cmp=15255&crv=0&pos=92&frm=580&imp=6125989162651353562&yld=0
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The Product Delivery Problem (Hint: It’s Not You)

It’s not enough to be fast. Or to deliver the right product. Product Managers need to do both. How? By: [author-name] This article was syndicated via RSS from: http://clk.ml-links.com/clk?pub=87&pgr=407&src=11067&ctg=1&tstamp=20150329T035109&ast=46340&cmp=15255&crv=0&pos=91&frm=580&imp=6125989162651353562&yld=0
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