67 Tips for Building Live Chat Success

Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets, and actionable items, these best practices will help businesses take chat...
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Live Chat Comparison: A Goal-driven Approach to Chat Vendor Selection

An extensive overview of features, goals, and considerations for evaluating live chat vendors and solutions, by former Forrester analyst Diane Clarkson. Please complete the form below to access...
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Merchants Seek Mobile Mastery

Merchants Seek Mobile Mastery is a free study, conducted by the e-tailing group and sponsored by BoldChat that explores the changing mobile landscape from the eyes of both consumers and retailers. With...
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Make Time for the Work that Matters: How Smart Workers Delegate Tasks or Eliminate Them Altogether

To make the most of your time and to be more productive, consider having online meetings with join.me by LogMeIn. Unlike traditional web conferencing and meeting tools, join.me starts up five times faster...
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Bill would scuttle Hobby Lobby decision

Congressional Democrats aren’t taking the Supreme Court’s recent Hobby Lobby ruling laying down. Bills that would essentially gut the court decision have been introduced in both the House and...
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The Top 5 Google Game Changers Impacting Publishers

Few companies have the potential to dramatically alter the electronic content landscape like Google, which continues to regularly roll out new apps, tools and technologies that make digital publishers...
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The Essentials of Healthcare IT

The Healthcare IT Toolkit, brings together the latest in information, coverage of important developments, and expert commentary to help with your Healthcare IT related decisions.The following kit contents...
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Why You Need More than Engaged Employees

CEB research shows that more than half of your employees are less focused on the right activities and do not feel aligned with corporate priorities. CEB’s ClearAdvantage framework for your employee...
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Five Ways HR Can Use Social Technology to Build a Smarter Workforce

Enterprise HR departments are using social technology to improve employee recruiting, onboarding, knowledge sharing, mergers and acquisitions, and learning and development. These innovative applications...
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N.H. Governor Signs Paycheck Fairness Act

Equal pay advocates have another arrow in the quiver in New Hampshire, where the governor just signed her state’s version of the Paycheck Fairness Act into law. The law– Senate Bill 207–largely...
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