Measure Intentional Activities, not Outcome

I had just left a conversation with a volunteer group about attracting more members. We were talking about a more intentional, rather than accidental process of creating a prospect list. Minutes later,...
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Check Your Phone at the Door

Mobile phones, smart phones and tablets in the workplace have moved from convenience and luxury to productivity killers, security threats and liability creators. Companies are beginning to enact...
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Routine Will Set You Free

In the recent CEBI Strategic Planning Workshop, facilitator David Rippe said, "Routine will set you free." Counterintuitive, perhaps. What he meant was that any part of your business you can turn into...
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5 Key Principles of Incentive Compensation

Most business owners get incentive compensation wrong.  There are several reasons for that.  The leading cause, I think, is that they pencil-whip it.  They don't really think about changing...
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4 Steps to Eliminate Process Failures

Things go wrong. You get upset. People get reprimanded. And then it happens all over again - either the same problem or a different problem. This comes up in CEBI meetings all the time. Why is that? ...
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Prepare for the Greying of Your Workforce

Only a few years ago, we were concerned about the departure of the Baby Boomers from the workforce and the "brain drain" of experience that would go out the door with them. What happened? Nothing. They...
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The Cloud, The Tablet and The Smart Phone

   America is in decline. We've lost our way. We're no longer the leaders and innovators of the world. We've shipped all our jobs offshore. Are you kidding me? Are you just not paying attention?...
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Questions Down, Answers Up

   "What would you do about that problem?" Good question, asked most every day in most companies. One Chief Executive Boards International member says it's usually asked by the wrong person....
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Just Say "Yes"

  Nancy Reagan's answer to the drug problem in the US was, "Just Say No". Not bad advice for young people thinking about experimenting with drugs, and not bad advice for parents and business owners,...
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5 Tips for Making New Year’s Resolutions Work

The core of a New Year's resolution is changing something, right? Change is hard, whether it's yourself or your organization. But it's manageable -- that is, if you recognize that it's not the new behavior...
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