Get Ready for the 4th Quarter During the Dog Days of Summer

  The dog days of summer are the perfect time to prepare yourself to finish the year strong. Let Jeffrey tell you how to make customers love you, keep them coming back and tell everyone they know. •...
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Jeffrey Answers a Question about Creating Loyalty | Sales Training

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The LOYALTY solution is real simple.

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Make a Sale on Monday. It Does Wonders for Your Week.

TweetIf you’re looking for consistency in selling performance, try these steps. You won’t believe how lucky you start to get. Monday. How you do on the first day of the week sets the tone for...
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Getting ready to think! Are you ready? What are you thinking?

TweetHere are 8.5 personal insights that will help you achieve some original thought, reaffirm some existing thought, and maybe even get rid of a few unwanted thoughts… 1. Identify your NOW feeling and...
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Are You Always Right or Wrong? Probably Right. Too Bad.

TweetWhy do salespeople always have to be right? Why do customer service people always have to be right?   When a customer calls and has a question, a concern, a complaint, or needs an answer, the first...
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The mile between satisfied and loyal. The EXTRA mile.

Tweet Have you ever heard the phrase, He went the extra mile?   I want to talk to you about the “extra mile” in a way that you might understand it and use it to build customer loyalty.   The...
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What are they saying about you?

TweetWhen you’re done speaking with a customer, that’s when they start talking about you and they’re going to say one of five things about you after that transaction is over. Something...
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20.5 Attitude Gems For You To Read And Study

TweetHere are 20.5 attitude gems (mental snacks to chew on and digest) I’ve picked up along the way that I recommend you read, copy, share with others, post on your wall, and study in a way that...
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Sign Up For My ‘Presentation Domination’ Webinar: Wednesday, July 25th

TweetPitches and presentations are the fastest way to turn off a potential customer from wanting to buy, unless you learn how to convey true value. It never ceases to amaze me how many salespeople only...
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