TweetIf you’re looking for consistency in selling performance, try these steps. You won’t believe how lucky you start to get. Monday. How you do on the first day of the week sets the tone for...

TweetHere are 8.5 personal insights that will help you achieve some original thought, reaffirm some existing thought, and maybe even get rid of a few unwanted thoughts… 1. Identify your NOW feeling and...

TweetWhy do salespeople always have to be right? Why do customer service people always have to be right?   When a customer calls and has a question, a concern, a complaint, or needs an answer, the first...

Tweet Have you ever heard the phrase, He went the extra mile?   I want to talk to you about the “extra mile” in a way that you might understand it and use it to build customer loyalty.   The...

TweetWhen you’re done speaking with a customer, that’s when they start talking about you and they’re going to say one of five things about you after that transaction is over. Something...

TweetHere are 20.5 attitude gems (mental snacks to chew on and digest) I’ve picked up along the way that I recommend you read, copy, share with others, post on your wall, and study in a way that...

TweetPitches and presentations are the fastest way to turn off a potential customer from wanting to buy, unless you learn how to convey true value. It never ceases to amaze me how many salespeople only...

TweetI recently received a question about hiring philosophy from a man named David. I wanted to take some time to share both the question and my answer with you here: Want to receive more tips from me...

TweetREALITY: Too many of your emails are never opened. Too many of your emails never get responses. Too few opens and responses means your personal brand is weak. You can allow these realities to hold...

TweetREALITY: Too many of your emails are never opened. Too many of your emails never get responses. Too few opens and responses means your personal brand is weak. You can allow these realities to hold...