Get Ready for the 4th Quarter During the Dog Days of Summer

  The dog days of summer are the perfect time to prepare yourself to finish the year strong. Let Jeffrey tell you how to make customers love you, keep them coming back and tell everyone they know. •...
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Is It Satisfied Customers You’re After? NO! It’s Customer Loyalty or Nothing

We've Moved! Update your Reader Now. This feed has moved to: http://feeds.feedblitz.com/jeffreygitomerssalesblogsalestraining Update your reader now with this changed subscription address to get your...
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Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
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Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
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How to Make Sales To Prospects “Satisfied” With Their Current Source

I’m satisfied with my present source. Well, maybe. The prospect is not waiting by the phone for your call. Most people have what you’re selling and are doing business with someone else. They have...
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The Logic Group Leverages SafeNet Luna EFT

The Logic Group is a leading provider of multichannel payments and customer loyalty solutions to large corporate organizations in Europe. With over 25 years’ experience, The Logic Group’s clients...
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The Secret of Lousy Service and How to Fix It

Last week I promised the answers to why lousy service occurs and how to fix it. If you didn’t read part one, stop now, and go here! The answer revolves around four words you already know: positive attitude...
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The Secret of Lousy Service and Why it Happens.

QUESTION: Why does lousy service occur? ANSWER: Lousy service happens because (big) companies don’t understand people OR training. I am amazed at how many times someone in a service environment delivers...
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Serve Memorably

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Are Your Sales Historical or Hysterical?

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