Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
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Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report...
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The Secret of Lousy Service and How to Fix It

Last week I promised the answers to why lousy service occurs and how to fix it. If you didn’t read part one, stop now, and go here! The answer revolves around four words you already know: positive attitude...
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The Secret of Lousy Service and Why it Happens.

QUESTION: Why does lousy service occur? ANSWER: Lousy service happens because (big) companies don’t understand people OR training. I am amazed at how many times someone in a service environment delivers...
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Serve Memorably

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Are Your Sales Historical or Hysterical?

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The Countdown for The Laws Book is HERE | 10 Days and Counting…

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The Countdown for The Laws Book is HERE | 11 Days and Counting…

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The Countdown for The Laws Book is HERE | 13 Days and Counting…

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Jeffrey Answers a Question about Creating Loyalty | Sales Training

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