IBM's purchase of cloud provider SoftLayer show how serious Big Blue is about beefing up its enterprise services business. The acquisition comes with important technology, new customer segments and substantial...

As your connected customers interact with your brand in new ways, it becomes more difficult to understand who they are, what they want and what they’re likely to do next. More connections and channels...

Good marketing is like a conversation. You have to listen to your customers. In our connected world, that means listening to the data they generate in their interactions with your brand. Collecting data...

Are you positioned to provide an intimate experience the next time your customer engages with you? Your best customers, those who generate profitable business for you, expect to be recognized, welcomed,...

Better Management:  Luke Wimberly from Handy Hardware believes that their implementation of an Enterprise Resource Planning (ERP) Solution from VAI has helped him to become a better manager.·        ...

IDC says sales of integrated infrastructure—pre-configured bundles of compute, networking and storage—will total $3 billion in 2013 and grow 50% a year over the next half decade. By: [author-name] This...

Is servicing your customers by shipping same day while at the same time balancing manufacturing and distribution something your organization wishes they could do better? My guess, the answer is “Yes”. ...

With tight budgets, it isn’t easy to create the operational dexterity needed to thrive in a competitive marketplace. View this demo to find out how IBM® SPSS® solutions for predictive operational...

Discover how businesses can capitalize on rich data analysis to proactively implement Loyalty & Retention strategies… Complete the form below to access this research from IBM: E-mail...

In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from good...