As the hotel industry recovers from the global economic slump, a major evolution is starting to happen — not seen since the inception of the hotel industry. The business landscape — characterized...

6 Ways to Proactively Lower Litigation Costs While Protecting Your Reputation The costs of e-discovery are mind-blowing. Despite the technologists who announce advancements in storage, search and retrieval...

7 Principles of an Enlightened Approach to Data Preservation Data drives everything in today’s business world, and it would be hard to name a more important concern for today’s corporate arena...

Navigating the Complexities of Preservation in the Digital Age Legal Hold and Data Preservation Best Practices is the most current and complete guide about preservation today. Developed in concert with...

For sales-focused companies, the cost of poor customer service can be awfully high. Less-than-stellar customer experiences erode loyalty, drive up churn and reduce revenues—by as much as 20%, according...

How can you provide outstanding customer service when your lines of communication and touch points are frayed and out of sync? Fragmented systems are a huge barrier to effective customer service and support,...

Boost output as efficiently as possible, and the bottom line will follow. There’s no magic to it. You need engaged employees who can work together without obstacles. And that requires an environment...

Innovation is the lifeblood of growth-oriented companies. In a fast-paced global marketplace that’s more competitive than ever, a company’s ability to develop better products and services and improve...

Traditional content-centric systems and other conventional tools don’t provide the rich interaction, rapid knowledgesharing and around-the-clock team connectivity that sales enablement depends on. That...

Managing deals is the ultimate challenge for sales organizations, complete with a diverse cast of players, constantly moving targets and breakneck deadlines. In the ideal world, dealmaking would be a...